What time can I check in?
We ask that you arrive no earlier than 5pm. This is to ensure that our housekeepers have plenty of time to thoroughly clean all accommodation ready for guests. Please do not approach the property before 5pm. A seal will be placed on the door handle to show the property is ready.
What do we do if we arrive early?
Your accommodation is unlikely to be ready before the check in time of 5pm, so please do not approach the property before then. A seal will be placed on the door handle to show the property is ready.
There is however plenty to do onsite. You could book a visit to our Farm Park – as guests, you only pay for entry once and then have access for the duration of your stay. The Cow Restaurant is open 12noon – 9pm daily and operates a takeaway service. The App (The Cow at Tapnell Farm) can be downloaded from Google Play or Apple App Store. There is plenty of seating outdoors, but to eat inside the restaurant you must book online in advance, via the website.
There are also a lovely country walks – or you could visit a beach nearby.
What hygiene and safety measures have you put in place?
We have been awarded the Visit England We’re Good To Go Industry Standard and are following industry protocols and policies from PASC (The Professional Association of Self-Caterers UK).
Thorough risk assessments and cleaning checklists, including a Staff Fit For Work declaration, are in place. As part of the cleaning process a fogging machine will be used in the property to ensure all areas of accommodation are disinfected. A cleaning seal will also be attached to the door handle of each accommodation to confirm the property is safe and ready for guest arrival.
All our accommodation has en-suite facilities with the exception of our Domes. Each Dome has its own allocated private male and female toilet and shower facility within a washroom block. Hand sanitiser is provided at the entrance and swing doors mean you can access without touching. These facilities are cleaned by our housekeeping team once daily.
The Honesty Shed operates a one in / one out and guests are asked to use the sanitiser provided before entry and on exit. The Honesty shed is cleaned twice a day.
Hand gel and sanitizer are provided free of charge for all guests on arrival and available in communal areas. There is also clear hygiene and safety signage across all areas of Tapnell Farm. In addition, it will be conditional for all guests to complete a health questionnaire ahead of their arrival.
What essentials will I find in my accommodation?
We want you to feel like this is your home from home and a welcome pack containing tea, coffee, sugar, milk and Isle of Wight biscuits await your arrival. There is a well-stocked Honesty Shed packed with holiday essentials and tasty local produce, plus eggs from our hens!
A sanitiser spray, cloths and hand sanitiser are also provided, along with toilet roll and towels. Please see the inventory for your accommodation on our website.
What supplies should I bring?
There are a range of supermarkets on the Island but unfortunately, during current times, it can be difficult to get a delivery time slot. If you do manage to get a delivery slot, please quote your accommodation details.
The Cow Restaurant onsite operates a take-away menu from 12 noon – 9pm daily and the App (The Cow at Tapnell Farm) for ordering can be downloaded from Google Play or Apple App Store. There is plenty of seating outdoors, but to eat inside the restaurant you must book online in advance, via the website.
Our Honesty Shed is also well-stocked with holiday essentials and tasty local produce, including eggs from our hens and pizza dough for outdoor pizza oven. You may also wish to bring your own supplies.
Can we hire a hot tub?
We have no hot tubs on-site, but you are welcome to hire a hot tub from a third-party company. The company that regularly sets up on site at Tapnell is 4 Season Hot Tub Hire. You just need to let them know your arrival and departure date and which accommodation you are in and a hot tub will be available for your entire stay.
Can I use cash?
Sorry, we have gone cashless across the site, so please make sure you have your card ready for making any payments.
How can I get in touch with a team member during my stay?
Your welcome letter and welcome pack in your accommodation will have the number to call if you require assistance from a member of the team.
Do I need to wear a mask and gloves at the location?
We leave this to your discretion but suggest you bring a face mask/covering as you may need to use one whilst you are out and about.
What activities are available?
There is lots to do at Tapnell Farm. We have a farm park attraction, bike hire, clay pigeon shooting (opening date to be confirmed), and beautiful country walks, including our 6.5mile circular Tapnell Trail – plus The Cow restaurant for when you need refreshment! There are also beautiful beaches nearby. We recommended checking the Visit Isle of Wight website for details of “what’s on” around the Island too.
We are still able to book the ferry on your behalf at discounted rates with Red Funnel and Wightlink. All we need to know is which route you wish to travel, the day and time of travel each way, your car registration, a mobile contact number, the driver’s name, the number of passengers including driver (adults and kids), your accommodation reference and the size of your car, if bigger than standard.
Can I bring my dog?
Well behaved dogs are welcome in the accommodation. We ask that guests clean up after them and keep them off the furniture. There is lots of outside space, but it is now especially important to keep dogs on the lead around other accommodation in case they wander t close and to respect social distancing. You are welcome to let them off the lead when exploring the countryside and local area. Dogs are also allowed in The Cow restaurant, but they are not allowed in the Farm Park attraction.
Will I need a temperature check?
We ask you to complete a health questionnaire for our records. This will be emailed to you a week before your visit and must be completed ahead of arrival.
The Farm Park attraction and The Cow Restaurant (inside seating) will require visitors to have a non-contact temperature check as a condition of entry.
Should you feel ill on your day of travel, we ask that you remain at home. If you suspect you may be ill or have an infectious outbreak during your stay, we ask that you phone us straight away. A ‘what to do’ document is provided in all accommodation.